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OZARK GROUT PRIVACY POLICY

Effective Date: 6/15/2026

1. Introduction

Ozark Grout ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide.

This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights regarding your information.

By submitting information to Ozark Grout through our website, online forms, advertisements, email, text message, phone calls, or in-person consultations, you consent to the practices described in this policy.

2. Information We Collect

We may collect:

Contact Information

  • Name

  • Phone number

  • Email address

  • Property address

  • Mailing address

Project Information

  • Type of service requested

  • Photos submitted

  • Measurements

  • Property details

  • Notes regarding requested work

Communication Information

  • Phone call records

  • Voicemails

  • Emails

  • Text messages

  • Estimate requests

  • Appointment requests

Website Information

When visiting our website we may collect:

  • IP address

  • Device type

  • Browser information

  • Website activity

  • Advertising interaction data

through cookies, analytics platforms, and advertising tools.

3. How We Use Information

We use information to:

  • Provide estimates

  • Schedule appointments

  • Deliver services

  • Communicate regarding projects

  • Send estimates and invoices

  • Process payments

  • Improve customer service

  • Improve marketing performance

  • Comply with legal obligations

4. Marketing Communications

By submitting your information, you authorize Ozark Grout to contact you regarding:

  • Estimates

  • Scheduling

  • Project updates

  • Promotions

  • Service reminders

  • Warranty information

  • Customer service follow-up

Communication may occur through:

  • Phone calls

  • Text messages

  • Email

  • Direct mail

You may opt out of marketing communications at any time.

5. Sharing Information

Ozark Grout does not sell customer information.

We may share information with trusted service providers when necessary to operate our business, including:

  • CRM software providers

  • Payment processors

  • Marketing platforms

  • Scheduling software

  • Accounting software

  • Legal or regulatory authorities when required by law

6. Data Security

We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration, or destruction.

However, no electronic system can be guaranteed 100% secure.

7. Customer Photos

Photos provided by customers or taken by Ozark Grout may be used for:

  • Estimates

  • Project documentation

  • Training

  • Quality control

With customer permission, photos may also be used for:

  • Marketing

  • Website content

  • Social media

  • Advertising

Personal identifying information will not be intentionally disclosed without consent.

8. Data Retention

We may retain customer records, estimates, invoices, photographs, and communications for business, legal, warranty, accounting, and operational purposes.

9. Your Rights

You may request:

  • Access to your information

  • Correction of inaccurate information

  • Removal of information when legally permitted

Requests may be submitted using the contact information below.

10. Contact Information

Ozark Grout
Phone: 314-626-4079
Email: OzarkGroutLLC@gmail.com

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By submitting your information to Ozark Grout, you consent to the collection and use of information as described in this Privacy Policy.

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